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FAQ

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Which payment methods does Lubuk Printing offer?

Currently there are two payment methods accepted by Lubuk Printing:

Bank Transfer (Pre-payment): Your order is not complete until you make a payment. Upon confirmation of your transfer. You need to e-mail a copy of the transfer slip to: sales@lubukprinting.com

Credit Card: Your order will be complete instantaneously, thanks to immediate authorization from your financial institution.

Does Lubuk Printing issue invoices?

All orders made with Lubuk Printing are accompanied by an invoice upon delivery

There seem to be problems with the upload of my artwork, what should I do?

If you encounter any problems with the upload of your artwork files, please call +6 019 725 9108, or send an email containing your artwork and order number to sales@lubukprinting.com.

Are there any special requirements or recommendations for the artwork? Which type of file can I upload?

Lubuk Printing allows the following formats: ai, pdf, png, and jpeg. For other format, please call +6 019 725 9108, or send an email containing your artwork and order number to sales@lubukprinting.com.

Will the orientation of my artwork file have an impact on the price?

No. The orientation of the paper (portrait or landscape) does not impact the price of your print job.

I have sent in my artwork but have realized there was a mistake. What can I do?

Please call +6 019 725 9108 immediately, and send an email containing your new artwork and order number to sales@lubukprinting.com. Your inquiry only valid before the order send to production.

Can I cancel my order and get refund?

All products are sold “as is”, as the products are fully personalized and specially designed or customized. Therefore, you assume the responsibility for your purchase, and no refunds will be issued.

Any delivery guarantee?

Lubuk Printing has strict quality control over the products and packaging. Therefore we shall not responsible for any damage in transit.

If the parcel did not reach you, you can appeal for the lost.